To provide courteous and professional service at all times.
Welcome guests, greet guests and members, explain and up sell the facilities and services available.
Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.
To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.
To understand all current activities & promotions within the Spa & Hotel.
Maintain daily operations, including opening, operating and closing procedures.
Participate in any scheduled training programs and attend the internal spa meetings.
Record in appropriate logbook any guest requests, complaints or engineering requests.
To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times.
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