Training Specialist, Customer Connection Customer Service
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Job Description
- Own and drive multiple high-priority training projects focused on driving cultural change/transparency
- Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people
- Understand, then differentiate training experiences based on audience needs
- Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)
- Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)
- Use internal tools to create and maintain dashboards representing key customer issues/defects
- Work with our Learning and Development (L&D) to continuously improve training curricula
- Compile and analyze participant feedback to continuously improve training curricula
- Improve program, processes, and procedures for optimal efficiency
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
