Workforce Supervisor
Posted on :
12-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 8 years
Monthly Salary
SAR 11000 - 15000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
12-07-2022
Job Description
- To manage workforce management in an effort to increase the operational effectiveness br To report daily call center metrics on all projects teams and agent performance br Analyzing and adjusting staffing to maximize efficiency and service level requirements br Ensure tracking and managing center attendance and schedule adherence br Managing staffing ratios and seat utilization optimization br Responsible for ensuring accurate use of WFM databases critical to the business by training and management of the personnel br Building effective working relationships with internal and external departments br To keep track on the changes to forecast and shift swapping br Tracking monitoring and reporting trends in project metrics br To work out various alternatives for identifying staffing needs and sources
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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