Plan, execute, and oversee inspection and testing of product to confirm quality and conformance to specifications and deliverables
Assist operations in tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety goals/KPIs
Analyze and investigate product complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements
Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes
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