Be the ultimate champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the Store Manager when necessary.
Keep the customer in mind through all interactions.
Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim Fashion brands and stores, if not available instore.
Build a loyal customer base with which there is regular interaction and a continuous source of revenue for the business.
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