Engage with thousands of customers and partners and learn customer behaviour and needs.
Develop an effective research / insight plan to support business objectives and strategies.
Represent the voice of the customer – discovering and promoting innovative uses of data and analytics, being the champion across all departments.
Manage the research plan, prioritizing the most important and effective areas to provide valuable insight to key projects.
Manage agencies on qualitative and quantitative research projects.
Work proactively with other department to ensure all operation and marketing projects are supported by research, insight and analytics.
Provide in-depth analysis on internal and external voice of customer.
Analyse and model structured data and implement algorithms to support analysis using advanced statistical and mathematical methods from statistics and data mining.
Assist in preparation of internal documents/presentations outlining key findings/results.
Transform data into actionable business intelligence through the use of query and reporting tools.
Build reports for performance monitoring.
Provide specialized business performance analysis including statistical assessment of total customer portfolio in order to make recommendations.
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