Customer Care Representative
Posted on :
07-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
07-07-2022
Job Description
- You Interact with customers through telephone to assist with their concerns, provide information about services, products, to cancel accounts or open new accounts, or obtain complaint details
- Record details and raise tickets of inquiries, comments or complaints, transactions or interactions and take action in accordance to it
- Ensure that the required changes are made to resolve the queries of the customers
- Following up with operations to resolve any sort of issues where the customer is affected
- Provide inbound customer issues related reports to the team leader
- Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services
- Engage in active listening with callers, confirming or clarifying information and diffusing aggressive situations to minimal.
- Handling comments and communication on both “WhatsApp” & “Instagram”
- Provide inbound/outbound customer issues to the appointed team leader
Employment Type
Full Time
Department / Functional Area
Key Skills
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