Product Support Agent I

Deliver customer centric care via phone, chat or email interactions with customers that drives customer
satisfaction
Leverage understanding of the industry, customer’s portfolio of products, and their business processes to
deliver a personalized experience with every customer interaction
Document customer interactions through the ticket management system
Establish relationships and trust with customers during interactions
Provide basic training to customers that may require a how-to session and walkthrough
Troubleshoot integrated products with customers to isolate issues to root cause
Manage situations that require real-time solutions and setting clear expectations on resolution plans
Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics