Program Analyst
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Job Description
- Manage individual projects related to service management and/or program improvements, implementing leading methodologies where applicable
- Support the service or product framework within the organization by increasing awareness and ensuring they are included in roadmaps
- Support and lead service maturity assessments to ensure ownership for improvements are defined and managed
- Monitor and report on Service Portfolio updates and changes.
- Contribute to the capture and review of Key Performance Indicators for InfoSec services, including customer satisfaction and engagement
- Develop and manage service scorecards to validate business objectives and perform trend analysis to drive service improvements.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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