Tech Support Analyst
Posted on :
25-06-2022
Employer Active
1 Vacancy
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Job Description
- Responding to technical support tickets.
- Talking directly to the customer to determine the nature of the technical issue.
- Connecting to the customer’s computer system via remote access.
- Traveling to the customer’s office or server location for hardware and network malfunctions.
- Identifying the nature of the hardware, software, or networking issue.
- Providing the customer with resolution choices.
- Installing new hardware systems, software upgrades, or networking cables.
- Fixing any software or hardware issues.
- Providing minor technical or operational training.
- Completing IT support logs.
Employment Type
Full Time
Department / Functional Area
Key Skills
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