IT Service Desk Agent
Posted on :
24-06-2022
Employer Active
1 Vacancy
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Job Description
- Manage end-user issues raised to Service Desk (Level 1) through tickets and calls received through IVR
- Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI’s
- Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
- Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
- Provide high-quality resolutions of assigned tickets and managing the expectations of the users
- Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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