Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experience
Own and manage the customer relationship throughout the employee onboarding process.
Coordinate customer queries and loop in subject matter expert colleagues from legal, payroll, benefits or tech.
Ensure smooth, timely onboarding of new customers, as well as post go-live support.
Help simplify and automate complex operational processes together with the tech team. Be an active internal participant in improving steps, content, and structures related to our customer interactions
Communicating with customers, providing a sense of control and assurance, and gathering feedback
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