Technical Support Specialist Jobs in Cairo

Handle calls, e-mails, webchats, and other contacts within the service level agreement. Manage Intelligent Service Center activities through gathering business information from the user, logging properly Incidents and service requests in relevant ticketing tool. Diagnose, Troubles More...

Roles and responsibilities This is a full-time on-site role for a Technical Support Specialist CSR located in Cairo, Egypt. The Technical Support Specialist CSR will be responsible for handling customer support inquiries, ensuring customer satisfaction, maintaining phone etiquett More...

Roles and responsibilities Provide training to sales channels, sales staff, and new hires to enhance product awareness and drive sales Support the sales team from a technical perspective, ensuring they have the knowledge needed to promote our products effectively Address technical cu More...

What youll do:Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.Educate customers on Microsoft 365 products and services guiding them on best practices for improving productivity and collaboration.Assist customers in e More...

What youll do:Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.Educate customers on Microsoft 365 products and services guiding them on best practices for improving productivity and collaboration.Assist customers in e More...

What youll do:Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.Educate customers on Microsoft 365 products and services guiding them on best practices for improving productivity and collaboration.Assist customers in e More...

In this role you will:Use the troubleshooting knowledge and tools required to fix customer issueApproach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload More...

In this role you will:Use the troubleshooting knowledge and tools required to fix customer issueApproach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload More...

In this role you will:Use the troubleshooting knowledge and tools required to fix customer issueApproach the customer to get insight on the customer business needs in order to help customers start using all workloads and products acquired with the ultimate goal of increasing workload More...

Presenting and demonstrating Anahita’ S services to customers. Build scope of work/low level technical scope based on the business requirements. Deliver regional technical implementations and solution design within Alnafitha's services on customer’s sites and remotel More...

Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support. Improving the overall customer experience serving as the customer advocate within Aln More...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and a More...

Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with More...

Provide 1st Level support to production issues logged via tickets, mails, Phone and communication channels Support all business teams regarding system inquires and guide them Communicate with all services providers in case of technical issues and inquires Monitor, resolve and esc More...

Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service.. Provide assistance to all members in the use of our computer network,workstations, and equipment. Assist with the communications and information hardware and software, More...

Position: Technical Support Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth. Job Overview: We are More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

Position: Technical Support Agent Company Overview: RayaCX is a leading customer experience management company based in 6th of October City Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth. Job Overview: We are More...

Generate repair quality reports based upon data analysis Monitor outgoing quality control at third party repair facilities Manage quality escalation issues Drive on-going product improvements with development engineering & product quality Implement plans for new product laun More...