Call Center Management Jobs in Cairo

Proactively seek out new sales opportunities through a variety of channels, including cold calling, networking, and social media. Conduct in-depth market research to identify potential clients and assess their needs. Cultivate positive relationships with clients, listening attenti More...

Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every monitor More...

- Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every moni More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Knowing our products inside and out so that you can answer questions. Ensure customer satisfaction and provide professional customer support. Keeping records of customer interactions, tra More...

- Manage and supervise work force management day to day operations in an effort to increase operational effectiveness. - Report and observe daily call center metrics on all projects, teams, and agent performance. - Analyze and adjust staffing to maximize efficiency and service level r More...

We are seeking an individual who possesses a proven track record of driving sales excellence and building highperforming teams. In this role you will play a pivotal part in shaping our Call Center Department leading dynamic outbound call center teams and achieving ambitious revenue ta More...

We are seeking an individual who possesses a proven track record of driving sales excellence and building highperforming teams. In this role you will play a pivotal part in shaping our Call Center Department leading dynamic outbound call center teams and achieving ambitious revenue ta More...

We are seeking an individual who possesses a proven track record of driving sales excellence and building highperforming teams. In this role you will play a pivotal part in shaping our Call Center Department leading dynamic outbound call center teams and achieving ambitious revenue ta More...

To monitor calls and evaluate performance of PBAs with regards to the quality of their service according to mashreq quality procedures & parameters To assess in setting call quality standards and call quality parameters and PBA scoring sheet. To evaluate overall “ servic More...

Responsibilty: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. More...

Determining country cash levels through cash flows and positions. Managing country liquidity efficiently through maximize applied credit interest and minimize any costs. Managing cash investment opportunities i.e. T-Bills Ensure that accounts are funded in right currency and on-t More...

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationsh More...

Handle inbound and outbound calls in a professional and courteous manner. - Assist customers with inquiries, concerns, and technical issues. - Provide accurate and detailed information about products, services, and promotions. - Troubleshoot and resolve customer complaints or escal More...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in act More...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in act More...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in activ More...

Team Management: Recruit, train, and develop a team of customer service representatives. Manage their performance, provide coaching and feedback, and create opportunities for professional growth. Operations Management: Oversee the contact center's daily operations, including sc More...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in act More...

Represent the company in a professional and a qualified manner Handle inbound calls for the company Following up complicated customer calls when required Keep records of all incoming calls and inquires on the company’s database Identify customers’ needs and direct th More...

Responsibilities: Reading customer orders accurately. Locating and selecting the specific warehouse items to fulfill the customer's order. Operating forklifts and other warehouse machinery to stack items and prepare orders for shipping. Placing the prepared orders in the cor More...