وظيفة في وكيل الحجز في الكويت

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general of المزيد...

Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request. Provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs. Take المزيد...

Provide directions and trainings to the Reservations team to ensure efficient delivery of operations including but not limited to room inventory control and availability, accurate rate loading and audit, individual and group reservations upselling and forecasting Support team membe المزيد...

You will be responsible to provide an excellent and consistent level of service to your customers. The Front Desk Agent is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. You will be responsible to provide an excellent and co المزيد...

Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers wit المزيد...

Managelargeamounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, vali المزيد...

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal dat المزيد...

The role of the Host/Hostess within the Front-of-House team is to ensure that all guests receive an amazing experience from their first point of contact with the team, whether that is on the telephone making a reservation or from the moment they walk through the door.

- Book and enter room reservation requests using the Opera System - Answer telephone and email inquiries in a timely manner - Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities - Liaise with Sales and other departments as required - Respond t المزيد...

Serve as a key point of contact for guests and efficiently respond to guest enquiries Process and deliver messages for guests Stay current and up to date with all hotel services as well as daily VIP requests and special events Ensure orderliness and safety guidelines around the l المزيد...

- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems. - Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests. - Provide prompt, courteous and effic المزيد...

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure. Effectively handle guest complaints by understanding the issues, following up the results and making sure t المزيد...

Perform tasks as directed in pursue of the achievement of excellent customer service. Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern. Coordinate with other D المزيد...

Perform tasks as directed in pursue of the achievement of excellent customer service. Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern. Coordinate with other D المزيد...

To have full and up to date knowledge of the F&B products and services. To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach. To check Conference & Events reports المزيد...

Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabi المزيد...

Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to diff المزيد...

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Capture sales for incoming calls related to room, spa, restaurant reservations and in-room dining requests. Accurately coordinate details of each res المزيد...

Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request. Provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs. Take المزيد...

Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabi المزيد...