وظيفة وكيل مكتب الاستقبال في الكويت

Managelargeamounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, vali المزيد...

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal dat المزيد...

Managing help desk tickets Providing solutions and advice on technical issues Creating manuals for technical training Using feedback from customers to improve problem-solving techniques and customer service Responding to texts, emails, and calls on technical issues Documenting المزيد...

Optimized the overall customer experience through extensive customer service training as well as worked closely with all departments within the hotel including Housekeeping, Food Serviced, and Sales. Mentored, coached and trained several new team members Identified inefficiencies المزيد...

- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems. - Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests. - Provide prompt, courteous and effic المزيد...

Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities. Setting departmental objectives, work schedules, budgets, policies, and procedures. Monitor the appearance, standards, and performance of the Front Office Team Members wit المزيد...

- Book and enter room reservation requests using the Opera System - Answer telephone and email inquiries in a timely manner - Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities - Liaise with Sales and other departments as required - Respond t المزيد...

Serve as a key point of contact for guests and efficiently respond to guest enquiries Process and deliver messages for guests Stay current and up to date with all hotel services as well as daily VIP requests and special events Ensure orderliness and safety guidelines around the l المزيد...

Supervise the efficient operations of reception including check in/out procedures. Support team members in handling guest requests and enquires to ensure a positive outcome is achieved. Demonstrate a high level of customer service at all times. Advise team of any special events o المزيد...

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure. Effectively handle guest complaints by understanding the issues, following up the results and making sure t المزيد...

Perform tasks as directed in pursue of the achievement of excellent customer service. Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern. Coordinate with other D المزيد...

Perform tasks as directed in pursue of the achievement of excellent customer service. Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern. Coordinate with other D المزيد...

Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabi المزيد...

Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to diff المزيد...

To have full and up to date knowledge of the F&B products and services. To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach. To check Conference & Events reports المزيد...

Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an awareness of rate levels to be sold on a daily basis an المزيد...

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at المزيد...

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Capture sales for incoming calls related to room, spa, restaurant reservations and in-room dining requests. Accurately coordinate details of each res المزيد...

Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request. Provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs. Take المزيد...

Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions and incoming calls. Redirect phone calls to the appropriate department المزيد...