Group Head Of Operations

Job Description

Objectives of this Role

• Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs to meet the short- and long-term needs.
• Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning.
• Oversee the company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.
• Ensure effective recruiting, onboarding, professional development, performance management, and retention.
• Adhere to company and local business requirements, enforcing compliance and taking action when necessary.
• Perform related duties & special projects for other malls under developments as assigned such as launching new malls, leasing, merchandise mix planning and operations.
• Formulate and Set the annual budget for each entity and ensure that all available resources used to maximize revenues and minimize costs to achieve maximized P&L.

Daily and Monthly Responsibilities

• Analyze internal operations and identify areas of process enhancement
• Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO
• Directly oversee operations including Customer Care, Call Center, Malls operation including Administration buildings, Security , Housekeeping , maintenance, Traffic, cleaning, pest control, Landscape, waste collection, mall administration. And partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term.
• Managing and sustaining key relationships with existing & potential tenants.
• Responsible in overseeing and directing the personnel function of each entity including recruitment, hiring, employee relation, performance appraisal and succession planning.
• Receive on a daily basis all operating projects check list to ensure that high quality properties & policies standard are maintained effective time line as well as making sure that a preventive maintenance plan is being applied.
• Ensure that emergency procedures are practiced and enforced in all projects of the group to ensure the security and safety of guests & employees is adhered at all times.
• Aggressively manage capital investments and expenses to ensure the company achieves investor targets relative to growth and profitability.
• Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting.
• Maintain and build trusted relationships with key customers, clients, partners, and stakeholders.

Job Requirements

• 15 years of experience in the same field.
• Experienced in the strategic planning and Customer Excellence.
• Experience in the Real-estate and property Management “ Residential and Commercial”.
• Excellent command of English Language.
• Experience in operations of large-scale developments.
• Excellent Team Management skills.