Telephone Operator - Front Office

About the Job:

An opportunity has arisen for aGuest Services Assistantto join Front Office department in Jumeirah Messilah Beach Hotel & Spa Kuwait.

• Answer all calls in prompt and efficient manner as per hotel standards

• Transfer calls to related parties or take and convey message when concerned party is not available

• Must be knowledgeable of the products and services of the hotel

• To be always be updated with promotions and happenings in the hotel

• To be able to receive, handle and convey to Duty Manager and to concerned department any requests or complaints received from guests and customers

• To keep internal and guest confidentiality at all times

• To be fully aware and convey any DND request from guests

• Check the wake up calls sheet and alarm clock, if it has been set according to wake up calls timing requests.

• To be fully aware of the emergency procedures of the hotel

• Regularly update hotel telephone directory list

• To be able to prepare daily reports related to the telephones department operation ( i.e. international calls, fax, maintenance request etc.)

• Reports to duty punctually in clean uniform with the name tag and shining shoes.

• Read the log books and note down the relevant information to be implemented.

• Check the duty roster to acknowledge that all staff has reported to duty on time, well dressed and groomed.

• Check the departments and duty manager’s roster.

• Check the duty mobiles and verify their list plus charges.

• Check the information notice boards if updated.

• Check the arrival and departure lists for in-house guests

• Check the telephone room if it is clean and tidy and all the systems are in good working condition.

• Check the telephone and fax traffic sheets and verify if all calls have been recorded in proper manner.

• Prepare the departmental monthly training plan and send it to the training department.

• Follow up colleagues training nominations and coordinate with the training department.

• Make telephone monthly report at the end of every month and forward it to accounts.

• Perform any other duties that management may reasonably require.

About You:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five star hotel environment.

You will have excellent written and spoken English. Yourexperience in handling guestsrequests, and exceeding their expectations would be regarded as essential.

Your working knowledge of OPERA system, and multi lingualwould be an advantage