Receptionist - Front Office

About the Job:

An opportunity has arisen for a Guest Services Executive to joinFrontOffice department in Jumeirah Messilah Beach Hotel & Spa Kuwait.

• Ensure that all arrival guests are served refreshments on arrival.

• Escort the guest and provide a Room Orientation to every arriving guest following the Jumeirah hallmarks and luxury standards.

• Complete all individual personalised check ins and check outs.

• Perform Front Desk Cashiering duties.

• Completing Registration cards & Follow ups on the guest payments.

• Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests.

• Adhere to applicable policies and step by step procedures, particularly pertaining to payments, cash Handling and credit policies.

• Attend trainings as per the departmental training plan.

• Work to achieve the departments objectives in order to achieve targets and KPI’s (Sirius/ Up selling etc.)

• To be ready to work willingly to any assignment given.

• Assist the guest in the Executive Lounge, responding to any inquiry from the guest.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of2 years Guest Service experience in a 5 star hotel reception.

• Should have a secondary school certificate/diploma or degree in hospitality management.

• Good knowledge of OPERA (PMS) front office application and as well as MS Office applications.

• Outgoing personality with ability to communicate with guests and colleagues.

• Excellent English communication skills

• Additional language is an added value.