Leading & Managing L2 (Core, IP, IT, Security & Cloud Infra team) for L2 technical support & Maintenance.
Responsible to provide Second line operation support for all escalated cases from Level1 team.
An experienced Technical Manager with demonstrated competence with 4G and 5G E2E Mobile telephony Network.
Responsible for Effective L2 Operations on Service Assurance
Vendor co-ordination and Fault Management (regular O&M and Driving Improvement)
Drive a L2 Technical team to meet KPI's and deliver consistent performance
Review incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment to drive network efficiency and availability.
Change Control & Change management for BAU changes ,Network Upgrade ,CR execution as per defined / agreed SLAs
Managing outsourced partner for L2 Managed Service, Responsible to Manage SLA with outsourced partners based on contractual agreement.
Take responsibility for the day to day operation of the team, providing overall guidance and supervision
Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
Managing & controlling Network Capacity Management & Performance Improvement plan for E2E Mobile telephony solution
To develop the team and work with other departments in Vodafone to achieve common business goals
To act as an escalation point for customer problems and questions via telephone, e-mail and face to face To be escalation contact for service issues, out of hours
Ensuring the right environment is in place so that staff are effectively mentored, developed and trained
Develop and own the processes and procedures used by the team, based on best practice for the industry
Develop documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team
Organise and prioritise workload
Lead internal projects to improve service
Communicate with suppliers and service providers on behalf of the company
Conduct team reviews and be responsible for personal and career development of team members
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا