Waiter

Job Description

• Able to relate to people in a pleasant and cooperative manner • Takes food orders from guests and communicates these orders efficiently to the kitchen • Strives to maintain full menu knowledge and options on all dishes within the menu • Acquires full knowledge of company policies and procedures and fulfills the requirements of these policies. • Maintains a high level of personal hygiene – according to prescribed standards from SIG operations • Washes hands frequently to minimize cross contamination risks and food quality • Adheres to all policies and procedures as prescribed by SIG operations • Takes and active part in maintaining a safe culture by observing, reporting and correcting potential hazards and risks within the business. • Adopts a work ethic of “Clean as you go” and always completed cleaning tasks to the correct high standard. • Able to recognize issues with dishes before they are served to guests • Has extensive knowledge of the menu and can easily recall ingredients, cooking methods and buzz words to help sell the dishes. Can also advise guests of variations available and potential allergic components within a dish without consulting the kitchen • To maintain highest levels of cash control – taking responsibility for all losses and errors. • To maintain standards of hospitality that exceed expectations for every guests that enters our restaurants • To serve food in an efficient and structured manner according to SIG sequence of service • To relate to each and every guest – understanding that Hospitality is our business focus from waiters/waitresses. • To build relationships with each of our guests to ensure they make return visits to our outlets. • To anticipate guest needs and ensure all special requirements are met in a timely fashion. • To effectively manage and champion guest complaints and resolve issues to the guests satisfaction • To communicate and inform line managers of issues, potential problems and operational shortfalls on a daily basis. • To understand that “The guest is our business and the business is our guest” philosophy and that our guests are what we are all about. • Maintains a posture of “Brand Ambassador” and always relates positive information to guests, partners and visitors, related to the company.