Senior Account Manager (Digital)

Job Description

• Be the primary point of contact and build long-term relationships with customers.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate with clients to resolve issues and inquiries.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Deliver clear required briefs to the operation teams.
• Support, coach and lead team of account executives.

Job Requirements

• Bachelor’s Degree in an appropriate field of study.
• 5+ years' experience in Customer care and/or Account Management.
• 4+ years' proven experience in digital agency.
• Project and program management, marketing strategies and digital integration experience.
• Proven ability to manage multiple projects at a time while paying strict attention to details.
• Excellent listening, negotiation, presentation, verbal and written communications, critical thinking, excellent business writing and problem solving skills.