IT Desktop Support

• Computer OS/Peripherals troubleshooting

• Handling Different PC Operating Systems ( Windows 7/8 and 10)

• Performing Hardware Software Installation ( understanding of deployment tools like

SCCM)

• Basic knowledge of SOE and group policies

• Printer support

• Good knowledge of MS Office tools installation & troubleshooting

• Excellent customer service and people skills

• Field experience supporting a variety of technologies and services

• Advanced technical abilities including solid troubleshooting skills applicable to Windows,

Apple, and virtual operating systems

• Ability to manage time and resources to meet or exceed expectations in high-profile

situations while maintaining professionalism under pressure.

Requirements

In-depth knowledge of:

• Windows OS (Windows 7 & 10)

• Microsoft Office & Office 365 applications

• PC/Laptop hardware

• PC/Laptop peripherals, including printers

• Mobile devices

Basic knowledge of:

• Active Directory

• Exchange

• Apple OS

At least two of the following:

• PCLaptop OEM Maintenance Certification

• CompTIA A+ Certification

• Microsoft Certified IT Professional (MCITP) certification in desktop area

• Microsoft Office Specialist (MOS) certification

In-depth knowledge of: • Windows OS (Windows 7 & 10) • Microsoft Office & Office 365 applications • PC/Laptop hardware • PC/Laptop peripherals, including printers • Mobile devices Basic knowledge of: • Active Directory • Exchange • Apple OS At least two of the following: • PCLaptop OEM Maintenance Certification • CompTIA A+ Certification • Microsoft Certified IT Professional (MCITP) certification in desktop area • Microsoft Office Specialist (MOS) certification