OPD Manager

Job Description

Planning Process:

• Assign and plan the monthly targets for each specialty and each doctor.
• Review the performance of each specialty and per doctor to maintain the defects as soon as possible.
• Facilitates cooperative and collaborative community, institutional and interpersonal relationships with (doctors, patients, nursing, technicians, coordinators, receptionists, customer service agents, medical director, marketing managers).

Operations Excellence Process:

• Attend the daily operational meeting to discuss the new updates assign tasks to the team.
• Participates in establishing customer service standards and administrative plans and policies.
• Attend the Customer Relationship Management meetings.
• Attend the PMS monthly meetings with exclusives Doctors and the OD team to discuss the monthly performance of each Doctor
• Held and arrange the monthly meeting with the marketing team to discuss the performance of the marketing campaigns, the new findings and new recommendations.
• Responsible for the orientation of the new Exclusive doctors and the OPD coordinators.

Customer Satisfaction Process:

• Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either Official or un-official.
• Boost word of mouth by providing best-in class service before, during and after patients stay
• Holding customer satisfaction surveys for diverse hospital services.
• Build loyalty through customer service.
• Redefine evaluation criteria for customer service.

Job Requirements

• Bachelor degree of Medicine, Pharmacy or dentistry.
• Hospital management Diploma and/or MBA is a plus.
• Experience from 1 to 3 years in hospital management, poly clinics or medical centers.
• Good leadership, decision making and Problem solving skills.
• Strong organizational and analytical skills.
• proactive in achieving results and seeking improvement.
• master interpersonal communication skills working with all levels within organization.
• Advanced level of commitment, accuracy and urgency.