Senior Support Engineer

we’re looking for people who want to make sure we continue to hit those goals! You will be solving system and customer-submitted problems. In this essential role, you’ll also help write and test fixes for our platform and update internal runbooks with new knowledge. You will be at the heart of providing exceptional customer services and unparalleled technical excellence. Join us today!

• Reviewing, prioritizing, and handling system-generated alerts
• Interacting with customers as you collaborate to solve their problems
• Documenting new knowledge and procedures in internal runbooks and playbooks