Crossover for Work

A vice president of customer service is responsible for managing all aspects of customer support and service. The vice president develops the organization's customer service strategy and manages the overall performance of people and processes to achieve the highest levels of custo المزيد...

Review financial reports and processes for quality Dive deep to identify the root cause of any quality failure Develop simple solutions that fix the failure Write clear coaching documents that ensure highest quality outputs

You will not be making any decisions based primarily on saving money. This is a strategic technical design position that provides clear leadership for our engineering organization to execute on. You will not participate in daily scrum meetings, making low-level decisions, performin المزيد...

Taking ownership of SQLs from account managers and progressing those opportunities towards close/won, i.e. signed contracts Driving pipeline velocity through predictive customer contact and interactions Forecasting and tracking sales stages in Salesforce and other tools to ensure المزيد...

Taking ownership of SQLs from account managers and progressing those opportunities towards close/won, i.e. signed contracts Driving pipeline velocity through predictive customer contact and interactions Forecasting and tracking sales stages in Salesforce and other tools to ensure المزيد...

Put knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L المزيد...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings المزيد...

Making important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly.Ability to understan المزيد...

Making important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly. Ability to under المزيد...

Explore the cloud: Develop hands-on experience in cloud technologies by pushing them to their limits. Implement features: Utilize the full power of AWS to implement simple and easy-to-maintain features. Make quality improvements to the existing product. Tackle the hardest coding المزيد...

Important Technical Decisions (ITDs). Decide how to use and integrate technology, analyze the potential impact of your decision, and then make a case defending your decision. Requirement-Release Mapping. Extract all technical decisions, functional and non-functional, fro Ensuring المزيد...

Explore the cloud: Develop hands-on experience in cloud technologies by pushing them to their limits. Implement features: Utilize the full power of AWS to implement simple and easy-to-maintain features. Make quality improvements to the existing product. Tackle the hardest coding المزيد...

Important Technical Decisions (ITDs). Decide how to use and integrate technology, analyze the potential impact of your decision, and then make a case defending your decision. Requirement-Release Mapping. Extract all technical decisions, functional and non-functional, from a higher- المزيد...

Explore the cloud: Develop hands-on experience in cloud technologies by pushing them to their limits. Implement features: Utilize the full power of AWS to implement simple and easy-to-maintain features. Make quality improvements to the existing product. Tackle the hardest coding المزيد...

Developing expertise in the architecture of our products and AWS technical deployment Analyzing and building models that diagnose the most impactful opportunities to reduce costs Making technical decisions that programmaticalIdentify repeatable, scalable, and risk-conscious reduct المزيد...

Writing production-ready feature code: Building directly on top of AWS, utilizing the full power and range of the platform to generate simple solutions that are easy to maintain Building new product features and capabilities: You will be a critical contributor in transforming our p المزيد...

Important Technical Decisions (ITDs). Decide how to use and integrate technology, analyze the potential impact of your decision, and then make a case defending your decision. Requirement-Release Mapping. Extract all technical decisions, functional and non-functional, from a higher- المزيد...

Designing the whole architectural solution. Our CTO team defines the building blocks and key technologies to use, while our architects turn that design into actionable release specifications Participating in daily scrum meetings or providing day-to-day direction to an engineering t المزيد...

Each week you will have a different design problem to work on and a technical spec to create products with distinct tech stacks and business domains. You will uncover the “high-order bit” decisions by interviewing other technical leads, analyzing the data structures and المزيد...

Each week you will have a different design problem to work on and a technical spec to create products with distinct tech stacks and business domains. You will uncover the “high-order bit” decisions by interviewing other technical leads, analyzing the data structures and المزيد...