Store Director

- Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
- Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
- Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI s.
- Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI s.
- Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.
Sales
- Implement retail priorities and inspire commercial success.
- Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
- Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.