VIP & Premium Care Officer

About You

We are looking for a passionate and experienced professional to join the Customer Engagement & Loyalty - Customer Care Team.

• Minimum qualification of vocational /diploma / bachelor degree equivalent is essential.
• 4+ years of experience of managing customer care of Premium and VIP customers.
• Experience in managing and resolving the Premium/VIP customer issues with the highest standard of service.
• Fluent communication skills (read, write & speak) in German, French, Portuguese, Spanish,Italian
• Proven ability to work under pressure.
• Excellent written and spoken English.