Baggage Handling Shift Supervisor

About the role:

As a Baggage Handling Shift Supervisor, you will be responsible for helping us achieve this ambition:

• You will resolve problems related to baggage handling, PLB, Ground Power Units, and Pre-conditioned Air Units operations.
• You will identify and escalate risks and/or operational deficiencies, and implements effective solutions. Study, compile, and analyze statistics reports to identify and escalate risks and/or operational deficiencies, and implements effective solutions.
• You will monitor and control outsourced contractor’s staff and performance including time and attendance and service levels. Oversee and supervise contractor’s employees. Direct daily activities to ensure a high standard of service delivery.
• You will supervise the delivery of the baggage handling, PLB, ground power units and Pre-condition air units operations for HIA.
• You will provide relevant stakeholders staff with supervision, guidance, and support in live operation to ensure safe, efficient and smooth baggage handling operation in the assigned area from customer experience, OTP, and equipment, systems and facilities availability and reliability perspective.
• You will train and develop other employees, to ensure succession planning is in place.
• You will be responsible to ensure safe and smooth baggage handling, PLB and BME operations and O&M activities according to agreed procedures and SLA.
• You will be responsible to ensure the staff and contractors follow the agreed SLA’s, procedures, work instructions, and method statements.