Senior Barista

About the role

As a Senior Barista, Responsible to prepare hot and cold beverages in an applied art or design. You will be a craftsperson who makes a high quality or distinctive product with precision, usually by hand or using traditional operative equipment.

Key accountabilities include:

• Greet all customers in a swift, friendly, personalized manner and develop a rapport with customers by learning their names, favourite drinks and food items; and by anticipating their needs.
• Prepare and serve drinks as per the recipes in order to deliver highest standard as per the brand specifications.
• Engage with the customers and share knowledge about the
• Answer customer questions regarding coffee/tea/beverage blends, preparation, and product freshness.
• Receive, post orders on POS and process customer payment in cash or credit card, accurately counts and provides change to customers as required.
• Constantly develop new drinks as per menu development considering latest market trends.
• Follow food safety standard checklist by filling correct information to ensure process and procedure are followed.
• Ensure product expiration are monitored on a daily basis, in order to prevent food safety deviation.
• Ensure bar and work area is always arranged, clean and hygienic. Clean and sanitize work areas, utensils and equipment to support a smooth operation.
• Place store orders as per par stock or depending on the business demands for a smooth operation.
• Handle and report all customer complaints to manager on duty in order to respond immediately to the guest.
• Receive and stock supplies or retail products by following First in First Out to ensure all product rotate properly.
• Promote up selling at all levels and by personal efforts through guests contacts.
• Liase with staff and Manager with regard to out of stock items during service.
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning of the resources.