Operations Manager

Job Description

• Contribute to the development and promotion of 4level1’s vision, aims and strategic objectives.
• Coordinates activities, setting priorities, and directing the work of staff.
• Develop, implement and review operational policies and procedures.
• Identify administration staff training needs and ensures that training is obtained.
• Follow up delivery of targets’ milestones on time as planned, with high levels of accuracy and effectiveness.
• Encourage building a stable, well trained and supportive manpower according to the plans.
• Oversee budgeting, reporting, planning, and auditing.
• Determine students needs, problems and experience.
• Assure customer satisfaction level and settle any customer conflicts if any.
• Follow up the daily schedule of the different divisions planned by the front office.
• Ensure environment and cleanliness protocol
• Ensure maximum utilization of space and capacity.
• Report to the operations manager the required reports.

Job Requirements

• Education: Bachelor’s Degree in any field
• Experience: a minimum of 4 years of experience in similar position and field.
• PMP Certificate holder
• Great communication skills
• Creative and analytical thinking
• Details orientation
• Knowledge of administrative techniques and the principles of management, including program planning, organizing, directing and controlling.
• Knowledge of human, emotional, social, psychological and environmental problems and techniques to alleviate them.
• Ability to identify and resolve administrative problems.
• Ability to understand and act on key performance indicators (KPIs)