Technical Support Advisor (Fluent English Speakers Only)

Job Description

What we're looking for is a tech savvy who is knowledgeable about computer systems and Software applications and must be a Fluent English Speaker as he/she will be supporting our American clients.

Responsibilities :

• Help our customers regarding the Installation & configuration of our company's hardware and software systems.
• Maintenance and monitoring of our company's hardware and software systems.
• Logging the queries of customers and employees.
• Diagnosing and solving hardware or software faults.
• Following instructions in order to set up a system or fix a fault.

Job Requirements

• English Fluency is a MUST
• Previous experience as Technical support is aMUST.
• 3D printers' experience is ahuge plus.
• Computer science, IT or Engineering background is preferred.
• Ability to work in the US Shift (5pm - 2am).
• Customer service skills.
• Multi-tasking.
• Teamwork.
• Time Management.
• Resilience