work from home - Collection Specialist

Job Description

Responsibilities

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.
• Setup Payment Plans.
• Follow up with Customers.

Job Requirements

• Proven experienceas a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection.
• Excellent English.
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress.
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills