Compliance Administrator - Data Subject Request

Job Description

Job Purpose:

We are looking to hire a full-time administrator to support the team with our global data privacy program activities, data subject request (DSR) handling and general administration.

General Administration

• Schedule meetings, team events, training sessions, conference calls and Zoom sessions across multiple time zones, including booking of meeting rooms
• Maintain the EMEA Data Privacy intranet site with up to date documentation and contact information
• Assist with regulatory authority registrations, payment and tracking
• Assist with distribution, chasing and tracking completion of GDPO issued artefacts, such as updated versions of our Employee Privacy Notice or other documents requiring local signature
• Assist with preparation of PowerPoint presentations
• Ad hoc administrative duties as requested by the team

Data Subject Request (DSR) handling

• DSR mailbox management – monitor and file incoming emails, communicate with key stakeholders, manage case folders and report spam
• Support end-to-end DSR case management process, including but not limited to:
  • Receiving, logging and ongoing updating of each case on our internal DSR tracking tools from receipt through to closure
  • Validating identity of data subjects and representatives where applicable
  • Assigning cases to relevant step/process owners and monitoring responsiveness to ensure timely delivery against target task completion deadlines
  • Supporting with retrieval of responsive data alongside setting up secure data folders for each case with access granted to relevant case owner/s
  • Coordinating activities with external redaction vendor, escalating as necessary
  • Supporting review of responsive data post redaction by external vendor
  • Issuing instructions for action of the DSR to relevant stakeholders following the data review/ redaction efforts
  • Preparing redacted responsive data for secure delivery to the data subject where applicable
  • Correspondence with data subjects, as required
• Maintain and issue accurate and comprehensive DSR dashboard reporting to key stakeholders

Job Requirements

Qualifications and Experience

• Reliable, diligent and pro-active self-starter with the ability to prioritise and act on own initiative, exercising flexibility when required
• Keen interest in data and data management
• Strong reasoning capabilities – ability to comprehend and interpret information
• Accurate and exceptional attentional to detail
• Effective communicator, confident when engaging with senior stakeholders
• Very strong organisation and time management skills

Skills / Experience Requirements

• 3-5 years demonstrable experience within a corporate environment, including following complex / multi-stage processes
• Excellent IT skills, with the following being particularly advantageous
• Creating charts and data summaries using Excel formulas
• Presenting Excel charts in PowerPoint form
• Using corporate templates in Word and Powerpoint
• Excellent English written and verbal communication skills, coupled with a professional telephone manner and strong interpersonal skills
• Experience or understanding of data subject requests would be advantageous