Admin Account Management - Local Shops
صاحب العمل نشط
الوصف الوظيفي
Role Summary:
Were looking for a Admin (Account Management) to join the team and focus on improving our account management with the local shops vendors such groceries & other verticals which enhance customer services. You will be responsible for improving productivity by dealing with customer queries and responsible in transmission methods optimization and documentation.
Whats On Your Plate
Coordinate and collaborate with other departments for Account Management/ Commercial and Sales related matters (Marketing Operations and Finance department)
Act as a first point of contact and respond quickly for Grocery & Retail vendors (partners) queries or complaints calls and emails if the Account Management representatives are not available and delegate the task to the appropriate Account Management Representatives
Upload and update Grocery & Retail vendors information online and in a timely manner
Responsible for setting up and configuring the system for new partners and trainings and system issues from the vendor/partner side
Update and monitor the closed Grocery & Retail vendors
Collection and documentation of Grocery & Retail contracts and amendments filling of vendors contracts and other sales related data
Prepare contract delivery and pick up report on periodic basis
Manage quality account of the vendors ensuring continuous partner relationships and resolve operations issues between partner restaurants users/partner restaurants and users
Prepare reports for grocery & retail vendors on transmission methods utilizing sales workforce
Maintain accurate records of all sales and prospecting activities including:
Followup activities
Transmission methods reports
Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for new vendors
What Did We Order
Bachelors Degree in relevant field
MS Office Excel Certification
Knowledge of CRM Sales workforce
Presentation Interpersonal Communication (written and verbal) Customer Service Problem
Solving and Negotiation Skills
Ability to meet deadlines and be flexible in working
Ability to build good relationships with clients
Remote Work :
No
Employment Type :
Contract
نوع التوظيف
عقد
