Software Technical Support Engineer - remote

About the Job

Main Responsibility:

• Handle customer requests, questions, and complaints on a variety of support channels.
• Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.
• Keep track of customer expectations and recurring issues.
• Supports Level 1 technical support issues via telephone, email support, and chat.

Job Requirements

• General knowledge of the Internet including how to utilize search engines to troubleshoot.
• General knowledge of Email clients: Outlook, Webmail cPanel, etc.
• Familiarity with ( HTML , PHP , FTP . DNS , Domains , cPanel).
• Familiarity with Web forums, blogs.