Program and National Test Center Coordinator

•Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive
•Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
•Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
•Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
•Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation