Senior IT Technical Support Engineer

About the Job

• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.
• Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.
• Install and Monitor servers, devices and firewalls
• Train new system users and set up their accounts
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Troubleshoot hardware and software issues related to internal IT

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 10+ years of experience working in IT operations management.
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems.
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices