Moderation Team Lead
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Job Summary: The Social Media Moderation Leader plays a crucial role in maintaining a safe positive and engaging online environment across all of our clients social media platforms. Will lead and manage a team of moderators ensuring consistent and effective moderation of usergenerated content proactive community management and adherence to all relevant community guidelines and legal requirements.
Job Responsibilities :
- Lead mentor and train a team of social media moderators.
- Set clear performance expectations provide regular feedback and conduct performance reviews.
- Foster a positive and collaborative team environment.
- Develop and implement comprehensive social media moderation guidelines. Monitor and review usergenerated content across all social media platforms (e.g. Facebook Instagram Twitter YouTube).
- Identify and remove inappropriate content including spam hate speech harassment bullying and any content that violates our community guidelines or applicable laws.
- Respond promptly to user reports and concerns.
- Community Management: Proactively engage with the community through comments direct messages and live chats.
- Build and maintain positive relationships with our followers.
- Identify and address potential community issues and concerns.
- Respond effectively to online crises and negative situations.
- Develop and implement crisis communication plans. Mitigate potential reputational damage.
- Track and analyze moderation data to identify trends and patterns. Generate regular reports on moderation activity and community engagement.
- Use data to improve moderation strategies and enhance the overall user experience.
- Stay informed about the latest social media trends best practices and emerging threats. Maintain knowledge of relevant laws and regulations related to online content and social media.
Job Requirements:
- Bachelors Degree in related field.
- 2 years of experience in social media moderation or a related field.
- Proven experience leading and managing a team.
- Strong understanding of social media platforms and their communities.
- Excellent written and verbal communication skills.
- Strong analytical and problemsolving skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Passion for creating positive online communities.
Benefits & Working Conditions
- 8 Working hours from 9:00 AM to 6:00 PM.
- Working Days: 5 Days
- Health & Social Insurance
- Career Path
- Learning & Development
- Gym Subscription Discount
نوع التوظيف
دوام كامل
