Service Delivery Office Manager MEA

Responsible for managing the delivery of Service Projects from project planning to execution and review.  This will involve the engagement of delivery personnel subject matter experts business functions and key stakeholders from across our matrix organization.

Duties and Responsibilities:

• Direct or manage project delivery projects including service contract implementations expanded services and selected action plans.
• Ensure accurate identification of presale inputs and customer assessments including project planning risk assessments assumptions and constraints.  Confirm our ability to deliver successfully.
• Line management responsibility for regional Service Delivery Office personnel
• Ensure proper onboarding of project personnel
• Support resource planning and optimising personnel utilisation in line with targets
• Ensure project cost tracking and performance reporting
• Ensure planning of and participation in periodic Contract Performance Reviews engaging appropriate functional support.
• Capture lessons learned and propagating best practice and knowledge
• Conduct management of change as needed
• Providing input to set the region up to deliver successfully
• Confirm our ability to deliver projects in the presale phase
• Escalating risks and issues as necessary
• Review the performance delivery

Qualifications :

• Field experience relating to Rotating Equipment Reliability Engineering Maintenance Engineering Condition Monitoring and Lubrication. 
• Project Management.
• Leadership and team building skills.
• Stakeholder engagement and management.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

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