IT Technician - Automated Systems Company
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Responsible for providing daytoday hands on technical support externally to ASCs end user in areas related to hardware software systems applications & services as well as performing installations maintenance and troubleshooting in order to ensure all ASC clients requests are handled efficiently.
- Implement the IT Departments set policies and procedures and comply with ASCs other policies.
- Perform regular maintenance of all system software and hardware as per maintenance schedule etc. to ensure business continuity and minimize the system interruptions based on ASC clients requests.
- Provide Desktop/ Laptop installations upgrade and maintenance including installation and upgrade of current office applications operating system antivirus software conducting file backups etc.
- Set up and configure desktop computers peripherals and user accounts assigning security levels network access etc.
- Install new hardware and equipment including (printers Laptops LCDsetc.) as and when required by the client.
- Follow up and analyze the performance of upgraded systems keeping track of their performance reliability risks and benefits.
- Provide ongoing application support / technical expertise to end users in order to enhance security and availability of applications as well as to support desktop software and hardware troubleshooting.
- Provide one on one assistance to ASCs end user regarding the technical flaw either by phone mail or in person.
- Configure and repair of faulty equipment from customers to ensure clients needs are fulfilled and increase their satisfaction level.
- Handle clients incidents and requests according to ASCs agreed procedures as well as ensuring that such incidents are documented in the appropriate form.
- Identify technical issues and escalate ASC clients complex problems to the direct supervisor.
- Execute allotted work within the specified deadlines and maintain records of daily tasks.
- Perform other duties related to the job as assigned by the Direct Manager.
- Prepare and submit progress reports to the direct manager pertaining to incidents and reports related to the areas which require attention as required.
- Diploma or Vocational training in a related field.
- Job Knowledge
- Problem Solving Ability Teamwork
- Proficient in English and Arabic
This job has been sourced from an external job board.
More jobs on
نوع التوظيف
دوام كامل
