Guest Relations Agent
نُشرت في :
02-01-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Main Duties:
- Be present on time for the shift ensure being on the standard presentable image of the hotel ( Hair style uniform & grooming )
- Guest Relation agent has a list of VIP arrival she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
- Check the lobby area in regards to cleanliness light ashtray brochures take on spot necessary action.
- Follow up on the last day operation: VIP guest didnt show up any case to follow up. Take the necessary actions on any pending actions.
- Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request transportation & amenities.
- Inspect the VIP rooms in regards to cleanliness maintenance & amenities; ensure that the standard is respected.
- Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
- Guest contact: be available in the lobby at the guests distribute guest comments upsell AClub card member ship and get feedback from the guests.
- Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
- Prepare the TOP VIPs COut:
- Make sure that the bills are revised.
- Contact the guest for departure arrangements: transportation packing late COut.
- To be present in the lobby to escort VIP guest to the exit of the hotel upon checkout.
- Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.
Qualifications :
- Passion for guest service.
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized resultsoriented with the ability to be flexible and work well under pressure.
- Previous experience as a Butler is a must
- Fluency in English and at least one additional language
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of MicrosFidelio Property Management System an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
