Principal Customer Success Manager Digital Experience Cloud Middle East - Adobe
نُشرت في :
15-11-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
At Adobe we push boundaries and redefine the way businesses connect with their customers. In this role you will play a crucial role in driving digital transformation and maximizing value for our strategic enterprise accounts. You will have the outstanding opportunity to collaborate with some of the largest and most bold companies in the Middle East assisting them in achieving their goals through Adobes innovative solutions.
We are seeking an experienced CSM to successfully navigate our customers through their digital journey ensuring they achieve their objectives and deliver outstanding value. Your role will be crucial in establishing longterm partnerships driving product adoption and implementing strategic success plans. If you are dedicated to making a difference and thrive in a collaborative environment this is the opportunity for you!
What youll do
Lead customers through digital transformation understanding customer objectives and key performance indicators.
Improve value realization solutions adoption and their return on investment.
Build positive relationships at senior levels including CLevel.
Build and grow relationships for Adobes strategic portfolio of multisolution multibrand clients at the senior level becoming a trusted partner.
Build a comprehensive postsales strategy for your portfolio of accounts to ensure our customers increase the value of their investment in Adobes Solutions and champion dedication advocacy and minimise attrition.
Develop strong business relationships with our Sales Marketing Solution Consulting and Professional Services teams.
Become an ambassador for the CSM organization within Adobe and a CSM evangelist across ACS (Adobe Customer Solutions) and Sales.
What you need to succeed
Degree or equivalent experience required.
Experienced in postsales account management in Digital Marketing (analytics optimization/conversion and/or social) and knowledge of Adobes competitive landscape. Candidates with presales marketing/creative agency or consulting background will be considered.
Demonstrated efficiency in successfully handling a diverse portfolio of large global sophisticated and strategic accounts at a senior level. Establishing and cultivating relationships at the highest levels with assigned accounts establishing a reputation as a reliable consultant including highlevel critical issue management.
Confirmed experience driving customer retention initiatives achieving high retention rates and customer happiness (NPS).
Strong communication and presentation skills (written & verbal) at all levels of audience.
Adaptable with strong selfawareness confidence to hold themselves and others to account based on expectations. Persistent approachable selfassured and focused on achieving goals.
At Adobe you will be immersed in an outstanding work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our exceptional CheckIn approach where ongoing feedback flows freely.
If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.
Adobe is an equal opportunity employer. We encourage diversity in the workplace regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email confidential or call (408).
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
This job has been sourced from an external job board.
More jobs on
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
At Adobe we push boundaries and redefine the way businesses connect with their customers. In this role you will play a crucial role in driving digital transformation and maximizing value for our strategic enterprise accounts. You will have the outstanding opportunity to collaborate with some of the largest and most bold companies in the Middle East assisting them in achieving their goals through Adobes innovative solutions.
We are seeking an experienced CSM to successfully navigate our customers through their digital journey ensuring they achieve their objectives and deliver outstanding value. Your role will be crucial in establishing longterm partnerships driving product adoption and implementing strategic success plans. If you are dedicated to making a difference and thrive in a collaborative environment this is the opportunity for you!
What youll do
Lead customers through digital transformation understanding customer objectives and key performance indicators.
Improve value realization solutions adoption and their return on investment.
Build positive relationships at senior levels including CLevel.
Build and grow relationships for Adobes strategic portfolio of multisolution multibrand clients at the senior level becoming a trusted partner.
Build a comprehensive postsales strategy for your portfolio of accounts to ensure our customers increase the value of their investment in Adobes Solutions and champion dedication advocacy and minimise attrition.
Develop strong business relationships with our Sales Marketing Solution Consulting and Professional Services teams.
Become an ambassador for the CSM organization within Adobe and a CSM evangelist across ACS (Adobe Customer Solutions) and Sales.
What you need to succeed
Degree or equivalent experience required.
Experienced in postsales account management in Digital Marketing (analytics optimization/conversion and/or social) and knowledge of Adobes competitive landscape. Candidates with presales marketing/creative agency or consulting background will be considered.
Demonstrated efficiency in successfully handling a diverse portfolio of large global sophisticated and strategic accounts at a senior level. Establishing and cultivating relationships at the highest levels with assigned accounts establishing a reputation as a reliable consultant including highlevel critical issue management.
Confirmed experience driving customer retention initiatives achieving high retention rates and customer happiness (NPS).
Strong communication and presentation skills (written & verbal) at all levels of audience.
Adaptable with strong selfawareness confidence to hold themselves and others to account based on expectations. Persistent approachable selfassured and focused on achieving goals.
At Adobe you will be immersed in an outstanding work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our exceptional CheckIn approach where ongoing feedback flows freely.
If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.
Adobe is an equal opportunity employer. We encourage diversity in the workplace regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email confidential or call (408).
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
This job has been sourced from an external job board.
More jobs on
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
