Dutch Team Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Looking to relocate to a city with a rich culture Then Casablanca is the best place for you! You can explore many landmarks that highlight Moroccos Arabic and French colonial heritage such as the iconic Hassan II Mosque and the Art Deco architecture of the city center. Dont forget to try the famous Moroccan fresh mint tea while immersing yourself in the vibrant atmosphere. Walking through Casablanca will feel like experiencing a blend of tradition and modernity! Not only can you enjoy this dynamic city but you can also pursue exciting career opportunities here.
All of this is possible while working as a Team Manager for a company who provide customer contact for companies from Benelux. Want to take the next step and start this new adventure Take a look at this job position!
Profile
- Work experience in a managerial position with preference in the contact center industry
- Demonstrable experience with KPIs and Stakeholder management talent scouting and selection coaching
- Communication and interpersonal skills diplomatic and tactful.
- Know how to plan and organize your tasks smoothly.
- Keep an eye on your goals and think in terms of solutions.
- Work proactively and independently you have a handson mentality and are decisive in everything you do you think customer build your community encourage motivation and culture.
- Get on well with the standard MSoffice tools internal applications and systems.
- Coordinate and regist the activities of a team
- Develop and checking that customer service quality procedures are applied
- Develop service performance indicators
- Analysing the results
- Elaborate or contribute to customer strategy
- Define the annual action plans and objectives of the service
Your responsibilities
- Achieving the commercial and operational objectives for the clients.
- Improve de quantitative and qualitative operational performance
- Hiring and followup your team and customer service specialists
- Provide the necessary guidance and coaching frequency conducting assessment and absence interviews and improving performance
- Discuss the current performance with the clients and make plans for the future
- Motivate and coach the employee in a positive way to bring out the best in themselves
- Monitor the customer agreements processes reporting and sharing the results back with knowledge and provide training
- Hold weekly team meetings with fellow team leaders and the call centre manager to discuss the findings the team the plans and concrete results
Your skills
- Excellent level of Dutch
- English and French its a plus (C1 level)
- Excellent communication skills
- Leadership skills
- Project management skills with knowledge of presentation
- Problemsolving and analytics skills
- Team and time management.
- Detailoriented with advanced project management.
- Communicating analysing and collaborating
- Independence and flexibility
Benefits
- Develop your skills in an innovative environment.
- 18 days holidays (Moroccan Law) of the country you are working for.
- Health insurance.
- A positive atmosphere.
- Water coffe or tea.
- Hospitalization insurance group insurance.
Location
Casablanca Morocco
نوع التوظيف
دوام كامل
