drjobs Operation Coordinator - Al Sharqi Holding English

Operation Coordinator - Al Sharqi Holding

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الوصف الوظيفي

Job purpose:

  • Coordinate and oversee daily operations across multiple waterless car wash sites.
  • Manage employee distribution set wash targets and ensure smooth efficient deployment of staff.
  • Monitor onsite performance motivate teams and ensure all operational standards are met.
  • Identify staffrelated issues and minimize risks such as theft.

Key responsibilities and accountabilities:

  • Oversee employee distribution across multiple car wash locations ensuring each site has adequate staffing based on projected customer demand.
  • Set daily and weekly targets for the number of car washes required at each site in collaboration with the Head of Operations.
  • Ensure proper tracking and deployment of staff making realtime adjustments to staff allocation as needed.
  • Ensure all positions are adequately staffed especially during peak hours.
  • Collaborate with the operations team to adjust workforce allocation based on demand and special events.
  • Maintain a high level of service quality by ensuring all workers adhere to the companys standards.
  • Provide ongoing training on compliance and safety to the workforce.
  • Identify any suspicious behavior or fraud attempts in the workplace.
  • Perform daily site visits to monitor onground operations staff performance and ensure deployment plans are being followed.
  • Maintain accurate records of employee attendance distribution and site performance.
  • Provide training for new hires and ongoing development for current employees.
  • Continuously look for ways to improve operational efficiency and employee productivity.
  • Implement best practices for workflow and process optimization at the site.

KPIs

  • Employee performance Avg
  • Service Quality Standardization
  • Site Visit frequency
  • Fraud minimization

Skills & Qualifications

  • Language: Good English Communication preferably with Hindi practice.
  • Experience: Minimum of 5 years of experience in supervisory role preferably with car wash experience
  • Operational Expertise: Proven experience managing multiple locations
  • Customer service: Strong understanding of customer service logistics and staff management
  • Other requirement: Driving License

Job Types: Fulltime Permanent


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