Shop Manager II - Azadea
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories food and beverage home furnishings sporting goods multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Shop Manager is responsible for supervising store operations to ensure exceptional customer service maximize sales and profitability in line with company objectives. He/she manages inventory maintenance and ensures the shops external appearance meets brand standards.
RESPONSIBILITIES
- Detect anticipate and regularly report on customer needs market trends and competitor activities impacting the region or market.
- Greet customers offer assistance and promptly address their needs and complaints in line with quality and customer service standards fostering customer loyalty and enhancing the portfolio.
- Ensure that store licenses and certificates are up to date and that employees official documents are valid and compliant with local regulations.
- Ensure a smooth and efficient receiving process for items and shipments while monitoring all inventory activities including cycle counts stock movements transfers between shops transfers to/from the warehouse damaged items devolutions and shrinkage.
- Analyze hourly daily and weekly sales performance; monitor topselling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.
- Place accurate orders meet stock performance objectives and maximize sales and sellout.
- Prepare staff schedules based on budgeted hours visitor traffic daily sales targets events and operational needs (including shipments stock counts sales etc.). Ensure effective communication of sales plans and set daily and hourly targets for the shop/department team.
- Log and update all commercial and operational information as well as various requests on provided platforms (such as helpdesks events and loss prevention applications) in a timely and accurate manner.
- Manage the annual allocated budget by monitoring expenditures within set limits optimizing and reducing costs where possible and reporting variances against the budget.
- Oversee the shops image and ensures compliance with the brands standards. Verify and follow up on the cleanliness display and maintenance of the shop including the windows cash registers and stock rooms.
- Develop comprehensive reports on key performance indicators (KPIs) sales trends inventory levels and team productivity to facilitate informed decisionmaking.
- Specific for Multimedia & Lifestyle: Monitor and analyze sales data to pinpoint trends and opportunities for expanding or adjusting departmental offerings. Optimize inventory levels and product assortment to efficiently meet customer demand.
- Specific for Multimedia & Lifestyle: Remain informed on the latest trends and advancements in technology lifestyles music and literature to offer knowledgeable recommendations to customers and enhance sales initiatives.
- Recruit train motivate and evaluate the team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company. Conduct daily Japanese meetings to keep the staff informed and engaged.
EDUCATION
Bachelors degree in a related field.
EXPERIENCE
General Experience
Four to six years of experience in the Retail or a similar role.
Managerial Experience
Two years of experience in a managerial role.
BEHAVIORAL COMPETENCIES
Business Insight
Applies knowledge of business and the marketplace to advance the organizations goals. For example shows considerable business insight beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.
Customer Focus
Builds strong customer relationships and delivers customercentric solutions. For example keeps in contact with customers to ensure problems are resolved or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Decision Quality
Makes good and timely decisions that keep the organization moving forward. For example swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others expertise.
Drives Results
Consistently achieves results even under tough circumstances. For example devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
Develops Talent
Develops people to meet both their career goals and the organizations goals. For example shares own experience and expertise with others if asked. Provides constructive feedback and other support for other peoples development.
Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. For example grasps the uniqueness of each individual and challenges others who use stereotypes. Seeks out opportunities to learn and put into practice ideas from others with different perspectives backgrounds etc.
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For example skillfully handles disruptions obstacles and emotional or stressful situations and nevertheless makes steady progress; seeks insight into the situation reduces tensions and finds optimal solutions. Swiftly recovers from significant setbacks.
Azadea Group is an Equal Employment Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age or any other characteristic protected by relevant local laws.
This job has been sourced from an external job board.
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