Head Concierge
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Lead and inspire the Concierge team to deliver exceptional personalised guest service.
- Supervise frontdrive operations coordinating with other departments where necessary.
- Engage with guests during peak times promptly addressing needs in public areas.
- Maintain impeccable standards in the luggage rooms and hotel assets.
- Promote hotel amenities and ensure the lobby and driveway remains clean and orderly.
- Review guest feedback with associates to drive continuous improvement.
- Train and coach team members to confidently promote local activities and experiences.
- Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.
- Address guest concerns promptly collaborating with department heads for resolution.
- Assist in recruitment seeking team members with strong customer service potential.
- Ensure high standards of appearance punctuality and performance within the team
Qualifications :
Proven leadership in luxury hospitality preferably in elite environments.
Exemplary organizational prowess and refined communication skills.
Proficiency in luxury hotel operations and management software.
Bachelors degree in Hospitality Management or equivalent experience preferred.
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
