Application Support Specialist
نُشرت في :
09-12-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are looking for someone with experience in ERP like SAP or DMS (Dealer Management System) or purely software support.
- Software Support and implementation Experience in ERPs like SAP DMS or other ERPs
- Experience in front end technologies like C#.Net or ASP.net
- Experience in Crystal Reports
- Experience in backend technologies like SQL Server Oracle
Responsibilities:
- Serve as the primary point of contact for technical support and issue resolution related to the DMS application used in automotive dealerships.
- Collaborate with dealership personnel to understand their requirements troubleshoot system issues and provide effective solutions.
- Conduct system analysis and diagnosis to identify root causes of technical issues and implement appropriate resolutions.
- Assist in the configuration customization and integration of the DMS application to align with dealership processes and workflows.
- Collaborate with crossfunctional teams including developers business analysts and system administrators to implement system enhancements and upgrades.
- Provide training and guidance to dealership staff on using the DMS application effectively and efficiently.
- Monitor system performance identify potential bottlenecks and implement proactive measures to optimize system efficiency.
- Stay uptodate with industry trends and emerging technologies in the automotive DMS space and make recommendations for system improvements.
- Ensure compliance with security and data privacy policies and regulations related to the DMS application.
- Participate in testing activities including system integration testing and user acceptance testing to ensure successful deployment of system changes and upgrades.
Qualifications:
- Bachelors degree in computer science information technology or a related field.
- Proven experience (2 years) as a DMS Application Support Specialist in the automotive industry.
- Indepth knowledge and understanding of dealer management systems preferably with experience in supporting specific DMS platforms used in the automotive industry (e.g. TITAN DMS).
- Familiarity with automotive dealership processes and workflows including sales finance inventory management and service operations.
- Excellent problemsolving skills with the ability to diagnose and resolve technical issues in a timely manner.
- Effective communication skills both verbal and written with the ability to communicate technical concepts to nontechnical stakeholders.
- Ability to work independently and manage multiple priorities in a fastpaced environment.
- Attention to detail and a commitment to delivering highquality results.
- Previous experience in automotive dealership operations or working closely with dealership personnel is highly desirable.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
