Director of Operations
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Job Description
- Ensures prompt courteous and accurate service to all guests to maximize guest satisfaction.
- Support and work with the Head of Departments in all aspects of running the hotel with the objective to maximize efficiency and to achieve the highest volume of revenues.
- Personally attend and lead initiatives and meetings aimed at improving service standards and carrying out operations.
- Monitor the deadlines of tasks assigned to departments and coordinate interdepartmental communication.
- Handling guest complaints communicating facetoface with guests and ensuring such communication is established and suggesting solutions to ensure guest satisfaction when necessary
- Provide guidance when necessary; personally take part in implementing all of the quality management systems so as to achieve Rixos Hotels standards.
- Participate in the development implementation and review of the policies procedures practices and standards.
- Recommend changes in methods equipment or employees so as to improve departmental standards and productivity. Be informed of the latest trends in the industry.
- Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.
- Coordinate operational department activities to facilitate increased levels of communication.
- Ensure adherence to company and hotel policies by all departmental employees; documents & records are maintained as per operational/ organizational requirements.
- Ensure norms procedures and systems are being followed for the safety and security of guest belongings company assets and revenue.
- Greet and welcome VIP guests upon their arrival escort them to their rooms and ensure that rooms are in excellent condition prior to their arrival
- Support the Head of Departments in identifying training needs planning and executing learning activities with the coordination of the People & Culture and Training Department
- Respond to internal and external audits that are completed to ensure continual improvement is achieved.
- Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
- Together with the department heads take a leading role in positively representing the company with guests reinforcing a customerfocused approach to hotel operations at all times.
- Carry out all other duties assigned by the Hotel Manager and not specified in the job description.
What we offer....
- An innovative and fastgrowing international group committed not only to building new hotels but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- An annual calendar of diversity and inclusion events that gives you opportunities to learn celebrate and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.
Qualifications :
- University Degree in Hotel Management minimum 1 year in a similar role with a fivestar hotel or 2 years in a lower position with extensive experience in applying the main principles
- Expected to have excellent command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programs/software in the related field. Expected to manage and guide the subfunctions of the section/group when needed.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
