General Manager for IT Solutions Outsourcing

Job Title: General Manager IT Services

Reporting To: Director of Planning
Dotted Line Reporting To: Group President

Position Overview:

The General Manager (GM) of the Strategic Business Unit (SBU) is responsible for driving the growth profitability and operational efficiency of the unit within the IT services domain. The GM will lead the unit to achieve its business objectives by focusing on strategic planning sales growth technical delivery and team leadership. This position requires strong commercial acumen operational expertise and leadership to ensure the success of the SBU in the MENA region.

Key Responsibilities:

Strategic Leadership:

• Align the SBUs goals with the organizations strategic direction and ensure profitability.
• Develop and implement strategic business financial and operational plans.
• Promote a cohesive work environment and foster collaboration across departments.

Business Development and Sales:

• Drive sales and marketing efforts to achieve revenue targets.
• Identify and onboard new clients while retaining existing clients.
• Enhance market presence through innovative value propositions and leadgeneration strategies.

Operational Management:

• Oversee the delivery of IT consulting strategy consulting project management compliance and training services.
• Manage presales implementation and technical teams to ensure seamless service delivery.
• Ensure operational efficiency through process improvement and resource optimization.

Financial Oversight:

• Prepare and monitor annual budgets ensuring alignment with financial objectives.
• Manage revenue expenses and cash flow to drive consistent growth and profitability.
• Analyze financial performance and implement corrective measures for underperformance.

Client and Partner Management:

• Build and maintain strong relationships with clients partners and vendors.
• Represent the SBU in highprofile meetings presentations and negotiations.
• Ensure customer satisfaction through quality service delivery and support.

Team Leadership:

• Build and manage a diverse highperforming team aligned with business needs.
• Provide coaching mentorship and career development opportunities for team members.
• Lead by example fostering a culture of accountability and continuous improvement.

Governance and Compliance:

• Ensure adherence to organizational standards governance policies and legal requirements.
• Monitor risk management processes to mitigate potential business risks.

Preferred Qualifications:

• Education: MBA or Masters degree in Business Administration Information Technology or a related field.
• Experience:
  • Minimum 17 years in senior management roles within the IT services industry.
  • Proven track record of growing and managing operations across multiple countries particularly within the GCC/MENA region.
  • Expertise in IT services professional services and solutions delivery.
• Skills:
  • Strategic planning and business development.
  • Strong negotiation communication and leadership abilities.
  • Proficiency in financial management and operational efficiency.

Key Competencies:

• Strategic Thinking: Ability to set longterm goals and execute strategic initiatives.
• Commercial Acumen: Demonstrated success in driving revenue and profitability.
• Operational Excellence: Strong project management and process optimization skills.
• Leadership: Proven ability to inspire lead and develop teams.
• ClientCentric Approach: Focused on delivering value and maintaining high client satisfaction.
• Cultural Awareness: Familiarity with the socioeconomic backdrop of the GCC and MENA regions is highly valued.

Work Environment and Physical Demands:

• Based in the MENA region with local and international travel required.
• The role involves highprofile responsibilities and demands flexibility in working hours.

Benefits:

• VIP FamilyMedical Insurance.
• Social Insurance.
• Business Mobile Line
• 1 Month fully covered business trip Annually to KSA work location.

Work Location:

• Maadi Cairo

This job description provides a framework for the role of General Manager IT Services focusing on driving growth operational efficiency and excellence in IT outsourcing solutions. The ideal candidate will possess a dynamic blend of commercial technical and leadership skills to ensure the success of the SBU in a competitive market.